Common Whipped Cream Dispenser Issues

One of our most “famous” blog posts is  “Parts, Uses and Information on Your Whipped Cream Dispenser” we did back in 2010. This post has grown substantially in comments, so I wanted to regroup all of the most common questions and concerns to identify issues and solutions. With the Holidays now in full swing your whipped cream dispenser  in some cases will be getting it’s yearly work over and so many times you’ll find issues and problems, that maybe you didn’t have last year. We’ll try to tackle the most common issues,  making your holiday whipped cream, sweet, easy and hassle free! Here are the top 10 most common problems, with solutions.

1. Do you use C02 or N20 for whipped cream in a whipped cream dispenser?

N20 ( Nitrous Oxide) is the only gas that can be used in your whipped cream dispenser to make whipped cream. You CANNOT use C02, to make whipped cream in your dispenser, I’ll say it again, you can absolutely positively not use Co2 to make whipped cream with your whipped cream dispenser. This is by far the most common asked question and the most common problem. If  your milk isn’t sour and you find your whipped cream taste, metallic or perhaps bubbly, check the box you got the cartridge out of. 9 out of 10 times it’s because you are using C02( soda chargers) instead of N20 (whipped cream chargers).

 

2. My Whipped Cream is coming out runny and watery, what’s wrong?

There’s really on a few factors as why this would be happening.

A. After you dispense a N20 charger, you aren’t shaking the dispenser, yielding the cream with the N20( you MUST does this before every use.)

B. There is a leak in your dispenser and the N20 isn’t making it all in the dispenser ( its common after you dispense the N20 into the canister and unscrew it you’ll hear some escape, that’s normal and is no reason for alarm, this will happen with every whipped cream dispenser, a small burst of pffft!)

C. You have a 1 litre dispenser and it takes 2-3 Chargers ( not 1 or 2 like half or full quart dispensers)

D. You are using a cream that doesn’t have a high fat content, we recommend Regular whipping cream over the fattier  Heavy whipping cream. But depending on the brand and type this isn’t always true. If you’re doing all these things right and still having the issue, try using heavy whipping cream instead and see if the results change.

E. You’re N20 is old, and no longer good. This usually isn’t the issue but if you’re using N20 that’s 10 years old, try some new chargers.

F. And finally make sure you aren’t using C02. As previously mentioned you can’t use C02 to make whipped cream!

 

3. I can hear that there is more cream inside the dispenser but it won’t come out! (Growl!)

This is a nuisance, especially when there is no way you are wasting this delicious treat. The truth is you’ll most likely always have a very small amount left on the bottom that won’t come out, because it’s mixed with the N20 it might look like “a lot” but truthfully it isn’t. If you’re finding it’s more then a little, put in another N20 charger, this will help you make sure you get every last drop. If this is a common issue you have every time, check your dispenser for any problems as well as your technique. Remember to always shake before using.

 

4. How long is the whipped cream good in the dispenser for?

A good rule is your charged whipped cream is as good as the expiration date on the Whipping Cream itself.

 

5. Should I take the charger holder off of the dispenser after I charge the dispenser?

It doesn’t matter either way, in fact in my house no one every takes the charger holder off. The choice is yours! But it will have no impact on the end result.

 

6. How many cartridges can I use in my dispenser?

Half Pint Dispenser = 1 to 2 chargers

One Pint Dispenser = 1 to 2 chargers

One Quart(Litre) – 2 to 3 chargers.

Don’t over charge your dispenser!

 

7. I didn’t follow your advice and I over charged my dispenser what should I do!?

If you’ve pressed the lever and it is totally locked up and your scared your going to have a full on house explosion, the good news is you probably won’t. Try to unscrew the head, if it won’t unscrew put it in hot water to loosen things up, and try again. But at this point there is few options, before you’ll start doing damage to it.

 

8.  Why is there an inconsistency to the cream coming out!?

One of  the biggest reasons is you must clean your dispenser out, take the parts out( the parts are made to come out in most dispensers) you should have a head valve, a gasket, tips, take them out and clean them thoroughly, after you are done with a batch. If you are not cleaning it out thoroughly cream particles stick in the head valve making it come out less fluffy. The only other reason is the N20 to cream ratio is off and or you are not shaking it well enough before use.

 

9.  Every time I dispense a N20 cartridge into my dispenser is shoots out the nozzle OR gas is escaping from where the head and the canister meets!

If the N20 is escaping from the nozzle, it means the head valve is bad and you need a new head valve, this is the only solution. Make sure not to tamper with your head valve, unless you are cleaning it, this will limit issues.

If gas is escaping from where the head and the canister meet, check to make sure your gasket is in place! If you don’t have a gasket, that’s why it’s leaking. If you do have a gasket and it’s still doing that, this means your gasket has some kind of laceration for it not to have a tight seal and it’s time to replace your gasket.

 

10.  I have no idea what I’m doing, can you just walk me through it? 
Absolutely! Let me break it down for you.
1 pint whipped cream dispenser, takes 1 pint of Regular whipping cream and one N20 charger. Put the cream in the canister, then dispense one n20 charger, and give it a few very good shake. Make sure your dispenser is pointing down and press the lever. Keep it refrigerated when your not using it, and before every use give another good few shakes. Once all the cream is done and out, take the dispenser apart and clean it, taking the parts out. That’s all there is to it! If you clean it and follow procedure you’ll have a well working dispenser for a long time!

 

 

 

14 Comments

  1. pam frank

    i have a isi whipper that I have tried to use a bestwhip chargers (n20) it does not work. Do I have to use the IsI CHARGERS in it too work does anyone know or can I use any chargers?

  2. CYNTHIA A ARGETES

    I JUST PURCHASED A BEST WHIP DISPENSER AND N20 CHARGERS. I WAS TOLD TO USE BESTWHIP WITH HEAVY CREAM. I HAVE TRIED EVERYTHING AND THE WHIP CREAM TASTES FLAT AND THERE IS NOT REALLY ANY STIFFNESS TO THE CREAM – MAYBE 2 MIN THEN FLAT.

    WHAT AM I DOING WRONG?

    THANK YOU

  3. Creamright

    Since we do not carry Best Whip chargers or dispensers, I cannot say whether the problem is the dispenser or the chargers. If you are using heavy cream, there shouldn’t be any ‘flatness’ to the cream and everything should work fine. It sounds as though there might be some problems with Best Whip products you are using.

  4. Lera

    My cafe uses ISI whipped cream dispensers, and over the last few days, we’ve had a leakage issue. The NO2 isn’t staying in the cannister, slowly leaking out of the nozzle while pushing a few tablespoons of cream out with it. The next usage yields soupy cream instead of fluffy. I would think this could be repaired by replacing the nozzle, or perhaps tightening it, but both of those solutions haven’t solved our problem. Help?

  5. Creamright

    Hello,

    If it’s leaking out of the nozzle. Chances are you need a new head valve. The head valve is the piece that opens and closes allowing the contents to come out of the dispenser. Chances are this piece is damaged, needs to be cleaned or replaced. All of iSi dispensers except for the gourmet whip and thermo whip will allow you to replace the head valve. Call us and we’ll get you hooked up with the right valve you need. 1 (866)944-7427

  6. princess

    The N2O is not going through the inlet valve into the canister but always everywhere I’d i unscrew it

  7. Creamright

    It can handle a pretty thick cream – depending on how thick you are making it consider using 2 chargers to ensure it really yields with the mixture.

  8. Noella

    We used our whipper the other day and now we can’t open it.  It seems to be completely stuck.  Any suggestions?

  9. Creamright

    Hi Noella,

    We are actually in the middle of doing a video of how to fix this problem. But in the mean time we can help you. When you say stuck, do you mean you can’t press the lever? Is it charged with N20 and whipped cream right now? Take it to the sink and take the tip and or cuplier of the dispenser off, exposing the tip of the head valve. Place a towel over the dispenser, to keep the mess to a minimum. Press down on the head valve that the tip was attached too, until all the pressure of the dispenser is out of the canister. Then you should be able to open up the dispenser.

  10. Trish

    My dispenser has just stopped working. When I depress the lever, a metal rod inside the top piece opens and then when I release the lever, the rod does not recede in order to close the escape of the cream. All the gas escapes and then I have lost the ability to dispense whipped cream. Please advise.

  11. Creamright

    What kind of dispenser is it? It sounds like you need a new head valve. If you have a dispenser we carry, we can get you hooked up with a new head valve, or if not a new dispenser.

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