FAQ
Making delicious whip cream with our nitrous oxide chargers and dispensers is extremely easy. Nitrous Oxide gas is used in the preparation of whipped cream recipes and other foam creations like espuma and mousse desserts. Do not use the carbon dioxide (CO2) Soda chargers you find on our site for whipping cream or espuma preparation, the result will be carbonated cream. Essentially, the "stabilizing agents" in the liquid bind with the nitrous oxide to create a foam. These stabilizing agents are the milk fats, gelatins, or some other material. Nitrogen is a naturally occurring gas in the air we breathe, and in fact accounts for approximately 80% of our atmosphere. This gas is responsible for binding to the milk fats when you prepare the whipped cream with a whisk. The whip cream canisters and nitrous oxide chargers we sell make the process much easier and more predictable. Each charger contains 8 grams of pure nitrous oxide which is adequate for up to 1 pint of liquid whipping cream. Detailed instructions about the use of nitrous oxide whip cream chargers (whippets) whipped cream dispensers (whippers) are included with every order.
How do I use carbon dioxide (CO2) chargers (seltzer chargers)?
The soda chargers on our website are for making carbonation (bubbles) in water and other beverages. Though just a bit trickier than the whip cream chargers, they provide an easy and satisfying way to create seltzer water. Also, it is much easier to carry 1 box of 10 chargers (about 8oz) than 10 liters of seltzer water. One trick to success is to charge the water, agitate (shake) and let it sit in the refrigerator a couple of hours to achieve effervescence. Results are also improved if you can cool the water. Detailed instructions about the use of carbon dioxide seltzer chargers and soda siphons are included with every order.
To make soda water, can I use the same CO2 chargers for air guns?
No. Air gun CO2 chargers will not fit into the seltzer bottles. The CO2 chargers we sell are 8 grams each and the CO2 chargers typically sold with air guns are 12 grams. Also, the chargers we sell have are much cleaner since they are made specifically for food preparation.
Can I phone the store or send an order via U.S. Mail?
You can phone our store during business hours to either place an order or get an answer to your questions. Our telephone number is (239) 465-0002. Please understand that our staff may be busy when you call, and in this case, you will be routed to a voice mail. We will call you back if you leave a message. We try very hard to offer personalized service right away! Also, please feel free to contact us via e-mail.
Returns
Products may be returned to Creamright within 30 days of purchase if original packaging is unopened. No returns will be accepted without a Return Authorization Number (RAN). Buyer will be responsible for all actual shipping costs and refunds are subject to a 15% re-stocking fee. Shipping costs may exceed the amount of shipping charges we originally charge you on the order. As an example, if you were given "Free Shipping" on your order and decide to return this order, you will be charged the actual shipping fees. If you see that the package is delivered damaged, please do not accept it from UPS. If you have taken delivery of damaged merchandise, please contact us immediately and we initiate an investigation with the carrier and will replace your order.
Is it safe to buy on your site?
People are often understandably nervous about submitting credit card and personal information online. However, if a website is complying with reasonable security precautions, buying online is safer than giving your credit card to a restaurant or physical retail store. Creamright.com maintains an extremely high level of security to ensure that your data is not compromised. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use established secure data transmission protocol which ensures that your data is encrypted before it is transmitted. You can view our security certificate by double-clicking the lock icon on one of our secure pages. Generally, if you are on a page that is headed with https:// in the web address, you are in a secure environment. Creamright uses a 3rd party company to test our site and server daily for known security problems and you will see their icon on our homepage and in other locations. Personal information is stored on the secure server, facilitating reorders from our company with a phone call or email if desired by the customer. Never submit your personal or financial information to a website without security controls.
What about my privacy? Do you share my personal information?
We do not sell or share your information with anyone or any other companies. Your privacy is important to us and we will not share your information with any other company unless you give us your permission. To better protect your privacy and understanding of our procedures, we make an online privacy policy available in different areas of our website. If you have submitted an online order with our web store, we may send you a newsletter that includes recipes and normal discounts on select items. You can easily unsubscribe from our newsletter with the click of a button. We detest the huge amount of spam internet users confront and we do not want to be a part of the problem.
What about browser cookies?
Cookies are small pieces of text stored on a user's computer by a web browser. In order for our website to function correctly, it will need to place a cookie on your computer to effectively communicate with our web store. As you place items into your shopping cart, this information is communicated using this cookie. In fact, if you place items in your cart and leave our website and return later (even days later), you may find these items are still in your shopping cart and are still available for purchase. Please note that internet cookies and internet "spyware" are not the same thing. The cookies we use on our website improve your shopping experience and allow us to improve our business. Internet "spyware" is malware that is installed surreptitiously on personal computers to collect information about users, their computer or browsing habits without their informed consent.
What about shipping?
Our normal shipping carrier is UPS, however we also have accounts with FedEx and the U.S. Postal Service. Transit costs and time depends on where you are. If you live in an area that is not serviced by UPS Ground or UPS Standard, we will make every effort to accommodate your needs. Please understand, this may add a bit of time to the order processing. If you note during the checkout process that shipping fees were not calculated, please send us and email so that we may promptly correct this issue or make alternative arrangements.
Can I make arrangements to have the order sent to my P.O. Box?
Yes. We can deliver your order by regular postal mail, but there will usually be extra shipping charges (depending on the weight) so you'll need to phone our store to make these arrangements or send us an email.
How much are your shipping and handling fees?
We do not charge our customers "handling" fees, we charge only the actual costs we spend in sending your order to you. Most orders that exceed $100.00 will not be charged any shipping fees at all! To determine shipping costs, you will need to add all items to your shopping cart that you intend to purchase and begin the checkout process. You will enter a secure area of our website and you will enter your billing and shipping address information. Before you enter any payment information (credit card, Paypal, or Google Checkout), the shopping cart will display shipping costs. The reason we require this is because our system is communicating the weight information to UPS to generate the costs to ship your order to you.
How quickly will my order be sent to me?
Your order will normally be sent by UPS Ground either the same day or the following business day, depending on when you placed your order. We typically process all orders received by 12:00 noon the same business day. If we cannot process your order right away, we will email you and give you the option of canceling your order. It normally will take 2-5 business days to receive your product after your order has been processed. After your order is processed and the shipment received by UPS, you will receive a UPS tracking number via email to monitor the shipment's progress. Although we are one of the few companies that are legally allowed to ship N2O and CO2 chargers via Next Day and Second Day Air, please understand that these shipping methods are very expensive and you will be responsible for all shipping costs.
Will I receive a tracking number?
If we ship using our normal shipper, you should receive a notification from UPS with a tracking number and a delivery date. Within 24 hours of processing, you will be able to locate a UPS tracking number and anticipate delivery times. As soon as your order ships, your package will be issued a tracking number and the status of your order changed from "Pending" to "Shipped". However, because our warehouse ships until very late in the afternoon, it may be possible that a shipment confirmation email with related tracking info is not sent to you until the business morning after your order has shipped.
Please remember that UPS tracking information may take up to 24 hours to update. Please be patient!
Can I get "Rush Shipping" from your store?
If you are ordering either CO2 or N2O chargers, there are very restrictive rules governing air transport. While it is not impossible, it is very difficult to ship these items by air. Please contact us for more information.
What about sales tax?
If we are sending your order to a Florida address, you will be charged a 6% Florida state sales tax in addition to the merchandise and shipping costs. Please note that your state and/or municipal government may require you to declare mail order purchases and pay sales tax to them directly.
What kind of packaging will my order arrive in?
We try to ensure that your order arrives to you in the same condition as when we ship it. We have learned that proper packing of the chargers is paramount, therefore we either wrap the boxes in bubble wrap or provide "double boxing" with plenty of padding. If you determine that your package has been damaged in shipment, please do not accept the order from UPS (if possible). Otherwise, please phone us so that we can make arrangements to exchange your order.
Do you offer any free shipping?
Yes. If you live in the continental United States, we offer free shipping on orders of $100.00 or more on most items on our website. This offers a tremendous savings and is another way we try to clearly communicate that there will be no surprises when you make a purchase on our website.
What about Canadian orders?
We do ship to Canada using UPS Standard delivery (Ground) however we will ship by postal if requested. We do not offer free shipping on Canadian orders. All of our products are approved for entry into Canada, however you will be liable for any duties and brokerage fees that UPS may charge. Those fees are described here. We are sorry for this inconvenience, we understand it is more money for our friends to the north and we try to compensate you with great service. We currently offer a limited selection of our assortment on our Canadian site here. Items ordered from our Canadian site ship from our warehouse in Stratford Ontario and are not subject to importation and brokerage fees.
Can I pick up my order from UPS?
Yes. We can send your order to the nearest UPS facility where you can pick up your package with a valid photo ID. You will need to identify the most convenient address of the UPS facility. You can obtain this information by simply calling UPS: 1-800-PICK-UPS (742-5877). When you place the order online, just use the UPS facility address for the "Shipping Address", and for "Company Name", please put "UPS: Hold for Pickup". We will put a special label on the package. You will be required to provide identification when you pick up the package.
Can I pay with Paypal
We accept all major credit cards and Paypal. As with all orders, we reserve the right to verify our customers' payments. Debit cards process in the same way as a credit card provided it has the same logo as one of the major credit cards.
Are there any hidden costs?
Unlike other companies, we try to tell you all costs up front. We bill you for ACTUAL shipping costs only for orders under $100.00, and we pay for all shipping costs on orders of $100 or more ( U.S. orders only). If we are sending your order to a Florida address, you will be charged 6% Florida state sales tax in addition to the merchandise and shipping costs. Please note that your state and/or municipal government may require you to declare mail order purchases and pay sales tax to them directly.
Is nitrous oxide a drug?
See our page on whippits
Is nitrous oxide legal?
See our page on whippits
Is nitrous oxide dangerous?
With proper care, nitrous oxide chargers are extremely safe. Never open the nitrous oxide or carbon dioxide chargers with any type of device not found on our website. It could be dangerous! Always keep both chargers and dispensers out of reach of children. Never dispose of full chargers; you must always empty them first. Temperatures of chargers should never exceed 50° Celsius or 122° Fahrenheit. Always empty the whipped cream dispenser before you open the top for cleaning.
Can I recycle N2O and CO2 chargers?
Both the CO2 (seltzer) and N2O (whip cream) chargers are made of steel and can be recycled. We encourage you to your local recycling program with any specific questions regarding their safe disposal.
Sex and whipped cream?
We feel a bit silly answering this question, but we've been asked several times. While it is not really within the scope of our business, whipped cream is well known for its "sensual" applications and there are a number of websites that are devoted to this use. We are appreciative of the stimulation of the senses that good food, drink, and the art of food preparation embody. We are presently carrying a line of whipped cream canisters and cream dispensers, Sexxy Whip, and some very cute T-Shirts.
Can I "overcharge" the dispensers with nitrous oxide chargers and whipped cream?
The dispensers are typically intended to hold between 1/2 to 2 1/2 pints of liquid and 1 to 2 chargers, depending on the size of your dispenser. The typical yield of finished whipped cream is between 2 and 6 times the amount of liquid you use. If you "overfill" or "overcharge" the dispenser, you risk losing liquid through the gasket at the lid and possibly damaging the bottle. Typically, the pressure in the dispenser bottle will attain the same pressure as the charger and you will not be able to add more gas, but we recommend you only charge the bottles with one or two charger cartridges, perhaps 3 in a quart size whipper. If you are using liquids with gelatin or other stabilizing agents, you might need more than nitrous oxide whip cream chargers to achieve the proper balance.
